Horizon Health Centre

68 Lonsdale Avenue, Weston-Super-Mare, North Somerset BS23 3SJ



The purpose of the Policy is to set out the obligations for all working at Horizon Health Centre concerning the confidentiality of information held about patients and Horizon Health Centre.

This protocol is relevant to all employers and anyone who works at Horizon Health Centre including non-clinical staff. Individuals on training placements and visitors/observers on the premises must also adhere to this.

This protocol will be reviewed annually to ensure that it remains effective and relevant.

Importance of confidentiality

Confidentiality is a fundamental part of health care and crucial to the trust between doctors and patients. Patients entrust their practice with sensitive information relating to their health and other matters in order to receive the treatment and services they require. They should be able to expect that this information will remain confidential unless there is a compelling reason why it should not. All staff in the NHS have legal, ethical and contractual obligations of confidentiality and must ensure they act appropriately to protect patient information against improper disclosure.

Some patients may lack the capacity to give or withhold their consent to disclosure of confidential information but this does not diminish the duty of confidence. The duty of confidentiality applies to all patients regardless of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.

Information that can identify individual patients must not be used or disclosed for purposes other than healthcare unless the patient (or appointed representative) has given explicit consent, except where the law requires disclosure or there is an overriding public interest to disclose. All patient identifiable health information must be treated as confidential information, regardless of the format in which it is held. Information which is effectively anonymised can be used with fewer constraints.
The confidentiality of other sensitive information held about the practice and staff must also be respected.

Obligations for all staff

All staff must:

1) Always endeavour to maintain patient confidentiality;
2) Not discuss confidential information with colleagues without patient consent (unless it is part of the provision of care);
3) Not discuss confidential information in a location or manner that allows it to be overheard;
4) Handle patient information received from another provider sensitively and confidentially;
5) Not allow confidential information to be visible in public places;
6) Store and dispose of confidential information in accordance with the Data Protection Act 1998 and the Department of Health’s Records Management Code of Practice (Part 2);
7) Not access confidential information about a patient unless it is necessary as part of their work;
8) Not remove confidential information from the premises unless it is necessary to do so to provide treatment to a patient, the appropriate technical safeguards are in place and there is agreement from the information governance lead or Caldicott Guardian;
9) Contact the information governance lead or Caldicott Guardian if there are barriers to maintaining confidentiality;
10) Report any loss, inappropriate storage or incorrect disclosure of confidential information to the information governance lead or Caldicott Guardian;
11) If applicable, document, copy, store and transfer information in the ways agreed with other providers (see Annex 1);

It is expected that members of staff will comply with the law and guidance/codes of conduct laid down by their respective regulatory and professional bodies.

Information disclosures:

When a decision is taken to disclose information about a patient to a third party due to safeguarding concerns/public interest, the patient should always be told and asked for consent before the disclosure unless it would be unsafe or not practical to do so.

In the circumstances that consent cannot be sought, then there must be clear reasons and necessity for sharing the information.

Disclosures of confidential information about patients to a third party must be made to the appropriate person or organisation and in accordance with the principles of the Data Protection Act 1998 (Annex 1), the NHS Confidentiality Code of Practice (see below) and the GMC’s Good Medical Practice.

Obligations for employers
The employers at the practice must:

1) Ensure that confidential information can be stored securely on the premises and that there are processes in place to guarantee confidentiality;
2) Make sure that all individuals to whom this protocol is relevant have read, understood and signed this protocol;
3) Review and update this protocol on a regular basis.

Coronavirus (COVID-19)

Stay at home for 7 days if you have either:

- A high temperature – you feel hot to touch on your chest or back
- A new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

NHS 111 | Government Stay At Home Guidance | NHS Information Page