Horizon Health Centre

68 Lonsdale Avenue, Weston-Super-Mare, North Somerset BS23 3SJ

Reasonable Behaviour Policy

We aim to treat all patients fairly and with respect.

We ask that patients do the same with all staff, other patients and centre users.

Unacceptable behaviour includes:

  • Aggression
  • Violence
  • Threats
  • Rudeness

We cannot accept these types of behaviour

We welcome the following:

  • Keeping your appointment
  • Letting us know if you cancel your appointment
  • Informing us of change of address or phone number
  • Requesting prescription items on time
  • Giving us and othe patients time when we are busy

Coronavirus (COVID-19)

Stay at home for 7 days if you have either:

- A high temperature – you feel hot to touch on your chest or back
- A new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

NHS 111 | Government Stay At Home Guidance | NHS Information Page